Welcome to Panchmukhi Makhana. These Terms and Conditions (“Terms”) govern your access to and use of our website www.panchmukhimakhana.com and related services. By accessing or using our website, purchasing our products, or interacting with us in any way, you agree to comply with and be bound by these Terms, our Privacy Policy, and Return & Refund Policy. This website is managed and operated by Abhay Ranjan.

1. General Information

Panchmukhi Makhana is engaged in the business of manufacturing, packaging, and selling premium-quality makhana (fox nuts) and related food products. Our website and services are intended for individuals aged 18 years or older. If you are under 18, you must use our site under parental supervision.

2. Acceptance of Terms

By using our website, placing an order, or communicating with Panchmukhi Makhana through any platform (email, phone, or social media), you confirm that you have read, understood, and agreed to these Terms and our policies.

If you do not agree with any part of these Terms, you should discontinue the use of our website and services immediately.

3. Products and Services

We strive to provide accurate product information, including images, descriptions, prices, and availability. However, occasional errors or changes may occur. Panchmukhi Makhana does not guarantee that all information on the site is entirely error-free, complete, or up-to-date.

We reserve the right to:

• Modify or discontinue products at any time without notice.

• Change product prices or packaging.

• Limit the quantity of any item sold.

• Cancel or refuse orders suspected of fraudulent or unauthorized activity.

4. Orders and Payment

All orders placed on our website are subject to availability and acceptance.

• Prices are listed in Indian Rupees (INR ₹) and are subject to change without prior notice.

• Payments can be made using debit/credit cards, UPI, net banking, or other payment options available at checkout.

• You must provide accurate billing, shipping, and contact details when placing an order. Incorrect information may result in delays or cancellations.

We reserve the right to cancel any order if payment is not successfully processed or if the product is unavailable.

5. Shipping and Delivery

We aim to dispatch all confirmed orders promptly through trusted delivery partners.

Delivery timelines displayed on the website are estimates and may vary based on your location, courier partner, holidays, or unforeseen events. Panchmukhi Makhana is not responsible for delays caused by third-party logistics or circumstances beyond our control.

Once an order is shipped, tracking details will be shared via email or SMS.

6. Returns and Refunds

Please refer to our Return and Refund Policy page for full details.

We currently accept returns only in the following cases:

• The product is damaged, defective, or incorrect upon delivery.

• You notify us within 24 hours of receiving your order with supporting images or proof.

To qualify for a replacement or refund:

• The product must be unused, unopened, and in its original packaging.

• Once verified, refunds will be processed within 7–10 business days.

7. Intellectual Property

All content on this website—including the Panchmukhi Makhana name, logo, text, graphics, and product images—is the intellectual property of Panchmukhi Makhana or its licensors.

You are prohibited from copying, reproducing, distributing, or exploiting any part of this content without prior written consent from Panchmukhi Makhana.

8. User Conduct

You agree not to:

• Use this website for unlawful or fraudulent purposes.

• Interfere with the security, content, or functionality of the website.

• Upload, distribute, or transmit viruses, spam, or any harmful software.

Panchmukhi Makhana reserves the right to restrict or terminate user access if such conduct is detected.

9. Limitation of Liability

To the fullest extent permitted by law, Panchmukhi Makhana shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website, products, or services.

Our total liability for any claim shall not exceed the amount paid for the product that caused the issue.

10. Indemnification

You agree to indemnify and hold harmless Panchmukhi Makhana, its affiliates, employees, and agents from any claims, damages, or losses arising out of your use of our website, violation of these Terms, or infringement of any rights.

11. Changes to Terms

Panchmukhi Makhana reserves the right to modify or update these Terms at any time. Updates will be posted on this page along with the revised “Last Updated” date. Continued use of the website constitutes acceptance of any modified Terms.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India, specifically under the jurisdiction of Guwahati, Assam. All disputes are subject to the exclusive jurisdiction of the courts of Guwahati.

13. Contact Us

For any questions, concerns, or feedback, please contact us at:

Panchmukhi Sellers
Baheri, Darbhanga, Bihar
Pin- 847105
Mob- +91 74889 05524
mail- contact@panchmukhimakhana.com