At Panchmukhi Makhana, we strive to deliver premium Bihar-sourced makhana (fox nuts) with top-notch service. Due to the perishable nature of our food products, we maintain a clear policy for cancellations, returns, and refunds to ensure fairness and transparency.​

1. Cancellations

• Orders can be canceled within 1 hour of placement by emailing  privacy@panchmukhimakhana.com with your order number.

• Cancellations after 1 hour, once processed or dispatched, are not accepted.​

2. Returns

• Returns are not accepted for perishable food items like roasted or flavored makhana once delivered.

• Exceptions: Contact us within 24 hours of delivery if the product is damaged, defective, or incorrect (wrong item/flavor/pack size).​

3. Refunds

Refunds are issued only for approved cases:

• Damaged/Defective Products: Notify within 24 hours with order number and clear photos.

• Incorrect Items: Same 24-hour window with proof.

• Processing: Refunds credited to original payment method (e.g., Razorpay/UPI) within 5-7 business days after verification. Shipping fees non-refundable.​

4. Non-Refundable Cases

No refunds for:

• Claims after 24 hours of delivery.

• Opened, consumed, or used products (even partially).

• Incorrect shipping/billing details provided by customer.

• Change of mind or taste preferences.​

5. Contact Us

For issues or requests:

Panchmukhi Sellers

Baheri, Darbhanga, Bihar

Pin- 847105

Mob- +91 74889 05524

mail- contact@panchmukhimakhana.com