Panchmukhi Makhana ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website panchmukhimakhana.com (the "Site"), place orders for our premium Bihar-sourced makhana (fox nuts), or interact with our services. By using the Site, you agree to the practices described here, in line with India's Information Technology Act, 2000, and applicable data protection rules.​

Information We Collect

We collect data to serve you better:

• Personal details: Name, email, phone number, billing and shipping addresses provided during registration, orders, or inquiries.

• Order information: Products purchased (e.g., 100g-1kg makhana packs), quantities, payment details (processed securely; we store only transaction IDs, not full card info).

• Technical data: IP address, browser type, device info, pages visited, and cookies for functionality and analytics.

• Communication data: Messages via contact forms, WhatsApp, or email support.​

How We Use Your Information

Your data enables smooth operations:

• Fulfill orders, process payments, ship via couriers like DTDC or India Post, and handle returns/refunds.

• Send order confirmations, shipping updates, and (with consent) newsletters on new roasted/flavored makhana variants or Bihar harvest specials.

• Improve the Site, analyze trends (e.g., popular pack sizes), prevent fraud, and run targeted ads on Google/Meta for health-focused audiences.​

Cookies & Similar Technologies

We use:

• Essential cookies for cart, login, and secure checkout.

• Analytics (Google Analytics) and marketing cookies (Meta Pixel, Facebook) to track visits and retarget makhana promotions.
  Manage via our cookie banner, browser settings, or opt-out links; detailed cookie list available on request.​

Sharing Your Information

We share only as necessary:

• Service providers: Payment gateways (Razorpay/PayU), logistics partners, hosting (Hostinger), email tools (Mailchimp), and analytics vendors under strict agreements.

• Business transfers: In case of merger/sale, with notice where required.

• Legal requirements: To comply with laws, respond to authorities, or protect rights/safety. We do not sell your data.​

Data Security & Retention

Data is secured with HTTPS/SSL encryption, firewalls, access limits, and regular security checks appropriate for e-commerce. While no method is 100% secure, we strive to protect it and notify you of breaches per law. Retention: Order data for 2-7 years (fulfillment/accounting), then securely deleted or anonymized.​

Your Rights & Choices

You can:

• Access, update, or delete your data by emailing privacy@panchmukhimakhana.com (response in 30 days).

• Opt out of marketing via unsubscribe links or direct request.

• For international users (e.g., EU), exercise GDPR-like rights including objection/portability. No automated decisions affecting you.​

International Data Transfers & Children’s Privacy

Data may go to US/EU providers with safeguards like standard clauses. Site and products are for adults 18+; we do not knowingly collect children's data and will delete it if discovered.​

Changes to This Policy

We may update this policy; changes post here with the new date and Site notice. Continued use after changes means acceptance. Review periodically.​

Contact Us

If you have questions, concerns, or feedback regarding this policy, contact us at:

Panchmukhi Sellers

Baheri, Darbhanga, Bihar

Pin- 847105

Mob- +91 74889 05524

E.mail- contact@panchmukhimakhana.com